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Chief experience officer
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#	Item
41	The “Official” (and somewhat boring) Shep Hyken Bio -- Please note: This is not Shep’s introduction. Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New Add to Reading List Source URL: www.hyken.com Language: English - Date: 2015-04-28 09:30:00 Customer relationship management Customer experience Loyalty business model Customer service Shep Marketing Customer experience management Business
42	Durham County Council Customer First Strategy Contents 1 Add to Reading List Source URL: mentorsme.co.uk Language: English - Date: 2013-04-18 10:24:31 Customer service Customer relationship management Customer Service Customer retention Chief customer officer Marketing Business Customer experience management
43	excellence customer service Australian Edition #GUESS Add to Reading List Source URL: www.csia.com.au Language: English - Date: 2014-02-12 00:16:42 Optus Mobile phone companies Consumer behaviour Customer service training Customer service Customer experience Customer advocacy Chief customer officer Customer Marketing Business Customer experience management
44	excellence customer service Australian Edition # “WE GET YOU” Add to Reading List Source URL: www.csia.com.au Language: English - Date: 2013-12-19 16:52:35 Management Customer Sales Quality Chief customer officer Marketing Business Customer experience management
45	The Road to Customer Centricity Technology is rapidly redefining the customer relationship but more importantly it is shaping buying behaviours of the future. Bill Payne of IBM reveals how the world’s leading organisat Add to Reading List Source URL: www.horsesforsources.com Language: English - Date: 2013-02-25 20:21:01 Consumer behaviour Electronic commerce Customer experience Customer relationship management Customer base Chief customer officer Customer satisfaction Customer insight Customer retention Marketing Business Customer experience management
46	Costing at Health Canada Experience and Challenges Stephen Eng, Director - Corporate Resource Management Services, Chief Financial Officer Branch Presentation for Performance and Planning Exchange January 27, 2015 Add to Reading List Source URL: www.ppx.ca Language: English - Date: 2015-02-05 10:12:56 Marketing Proposal Sales
47	G00266667 Executive Summary for CMO Leadership, Accountability and Credibility Within the CSuite, 2014 Published: 17 December 2014 Add to Reading List Source URL: thecmoclub.com Language: English - Date: 2015-01-08 23:27:42 Strategic management Customer experience management Chief marketing officer Marketing operations Chief customer officer Marketing performance measurement and management Customer experience Sales Digital strategy Business Management Marketing
48	SPONSOR PROSPECTUS Gartner Enterprise Information & Master Data Management Summit 2015 April 1 – 2 \| Caesars Palace \| Las Vegas, NV \| gartner.com/us/mdm Add to Reading List Source URL: www.gartnerinfo.com Language: English - Date: 2015-02-23 17:34:45 Information technology management Customer experience management Chief information officer Business intelligence Gartner Customer relationship management SAP AG Teradata Master data Business Data management Marketing
49	Sandra Myerson, Senior Vice President, Chief Patient Experience Officer The Joseph F. Cullman, Jr. Institute for Patient Experience Grace Marin, right, coaching Nicole Singletary, NA (left) of Mount Sinai Roosevelt Add to Reading List Source URL: www.mountsinaihealth.org Language: English - Date: 2015-04-13 15:37:43 Mount Sinai Hospital New York Mount Sinai Hospital Patient Health Nursing Medical terms Medicine
50	Getting closer to the customer A challenge for the C-suite A report from the Economist Intelligence Unit Add to Reading List Source URL: www.economistinsights.com Language: English - Date: 2012-05-24 11:07:22 Customer experience Social media Sales Text messaging ECRM Chief customer officer Marketing Business Customer experience management

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